AT&T Device Help

Name: AT&T Device Help
Availability: InStock
Rating: 4.150769233703613 (31308 reviews)
Author: AT&T Services, Inc.

AT&T Services, Inc.

4.2

31.3K reviews

50M+

Downloads

Everyone

About this app

• Learn, Optimize and Diagnose your smartphone with the Device Help app from AT&T
• Master your device with step-by-step guides and expert tips
• Be alerted to needed updates that can improve device performance
• Instantly pinpoint issues with your mobile device for quick and efficient troubleshooting
• AT&T Device Help uses the Google Accessibility API as an optional component to the Guide Me function, and when enabled helps guide you through the steps physically on your device to help resolve common issues

Updated on

Nov 18, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info, Messages and 3 others

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

4.2

30.8K reviews

MK Regrah

November 11, 2025

I hate this app as well as the active armor app. the things that you need to be able to scroll up to a lot of times it will not allow you to scroll so while doing a diagnostic test on my phone I couldn't complete everything because I couldn't actually see the button to click to continue to the next one so seven of the tests failed. needs work

1 person found this review helpful

C R V

November 11, 2025

To get 100% score in the app, made my phone annoying . Phones that aren't experiencing problems that get a high score (my 85), I take my alerts as noise. When I "fixed" my alerts my phone didn't work the way I wanted. 85% for: *Screen timeout 60 sec I don't like 30 sec default. *wifi calling not on (not needed) *Storage (full scan = no problem) *last restart >1 wk: Suggested solution set auto restart. why isn't auto start detected by device help 3xwk?

9 people found this review helpful

Michael Hargis

November 11, 2025

this app tells u what 'may' be wrong with your phone, but wont actually fix it, the option to fix an issue does nothing but take u to the AT&T site & attempts to trick us into buying a new device.. if cant help me with my actual device issues that's fine, however be upfront and inform me that I probably need a new phone, instead this app tells me it can fix technical issues but it actually only trying to sell a new device.. it's kinda a scam right? will not buy from AT&T again.

3 people found this review helpful